Terms of Service

 

1. Introduction

Welcome to Alivyah, a brand owned and operated by Studio 8 Collective. By accessing and using our website (www.alivyah.com), you agree to comply with the following Terms of Service. Please read these terms carefully before making a purchase or using any of our services.

2. Eligibility & Account Information

• By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.
• You agree to provide accurate, complete, and up-to-date information when placing an order.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if fraudulent or misleading information is detected.

3. Product Information & Availability

• We strive to ensure all product descriptions, images, and pricing are accurate. However, minor variations may occur due to differences in screen displays and handcrafted designs.
• Products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide an alternative solution or a refund.

4. Pricing & Payment

• All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• We accept secure online payments via credit/debit cards, UPI, and other available payment gateways.
• Alivyah reserves the right to change prices at any time without prior notice.

5. Shipping & Delivery

• We offer free shipping within India through our logistics partner Delhivery Logistics.
• Orders are typically processed and dispatched within 1–4 business days after confirmation.
• Estimated delivery times range from 3–10 business days, depending on the destination.
• International shipping is not available at this time.

For more details, refer to our Shipping Policy.

6. Returns, Exchanges & Refunds

• We do not accept returns or exchanges at this time.
• Customers are advised to video record the unboxing to verify the product’s condition upon arrival.
• If an item is received in a damaged condition, customers must email the unboxing video to studio8collective@gmail.com to initiate a replacement or refund.

7. Intellectual Property

• All content on this website, including images, logos, product designs, and written descriptions, is the property of Studio 8 Collective and is protected by copyright and trademark laws.
• Unauthorized use, reproduction, or distribution of any content from our website is strictly prohibited.

8. Limitation of Liability

• Alivyah and Studio 8 Collective shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• While we strive for accuracy and security, we do not guarantee that our website will always be error-free, uninterrupted, or free from viruses or other harmful elements.

9. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the courts in Chandigarh, India.

10. Changes to the Terms of Service

• We reserve the right to update or modify these Terms of Service at any time without prior notice.
• Continued use of the website after changes are made constitutes acceptance of the revised terms.

11. Contact Information

For any questions or concerns regarding these terms, please contact us at:

Email: studio8collective@gmail.com
Location: Chandigarh, India

By using this website, you agree to abide by these Terms of Service.